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Academy of Mathematics and Systems Science, CAS Colloquia & Seminars：The impact of COVID-19 on hotel customer satisfaction: Evidence from Beijing and Shanghai in China
新冠肺炎 酒店顾客 满意度 影响
2023/5/10
The purpose of this study is to provide better service to hotel customers during the COVID-19 era. Specifically, this study focuses on understanding the changes in hotel customer satisfaction during t...
Effects of Business to Business Relations on Customer Satisfaction and Loyalty in the Context of a Developing Country
B2b Relations Satisfaction Loyalty Structural Equation Modeling Turkey
2013/2/20
In the supply chain context, effective business to business (b2b) relationships are of core importance for companies to enhance their own ability to be more competitive in the marketplace, to create c...
Identification and Evaluation of the Effective Criteria on Customer Satisfaction with Kitchen Worktops Product
Customer Satisfaction Criteria Priority Analytical Hierarchy Process (AHP) Worktops Product
2013/2/23
In cycle of attraction and keeping the customers, fulfilling the customer satisfaction via identifying of their needs is very important. So, identifying the amount of customer satisfaction and informe...
Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers
Call Center Customer Satisfaction Information Intelligence Queue Time Time
2013/2/19
The aim was to investigate customers’ satisfaction with telephone waiting time using data collected among 3013 customers who were asked for their waiting time satisfaction, information satisfaction, a...
Market Segmentation: A Tool for Improving Customer Satisfaction and Retention in Insurance Service Delivery
insurance market segmentation customer satisfaction
2011/6/1
This paper looks at the use of market segmentation as a tool for improving customer satisfaction in insurance service delivery. Insurance companies are always seeking alternative ways to improve the l...
Service Quality Attributes Affecting Customer Satisfaction for Bus Transit
Service Quality Attributes Customer Satisfaction Bus Transit
2009/10/16
In this article a tool for measuring customer satisfaction in public transport is proposed.
Specifically, a structural equation model is formulated to explore the impact of
the relationship between ...
A Structural Equation Model of Customer Satisfaction and Future Purchase of Mail-Order Speciality Food
customer satisfaction re-purchase intentions speciality mail order food
2008/11/11
Analyses the relationship between satisfaction with mail-order speciality food attributes, overall satisfaction, and likelihood of future purchase using a structural equation model. The results indic...
Potential for utilization of theEuropean customer satisfaction index in agro-business
marketing management customer satisfaction European customer satisfaction index
2014/3/20
The topic of this article focuses on customer satisfaction. The customer satisfaction is considered as a crucial factor for the success of all market organisations. The subject is very often discussed...