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Customer Focus in UK e-Government: Or, Putting the Politics back into e-Government
e-government public services customer service
2008/11/11
The techniques and technologies of customer service, as introduced under the guise of e-government, have brought certain aspects of public service users into sharp focus, but at the expense of other ...
New Frontiers in e-Business and e-Government: Emerging opportunities and Challenges
e-business e-government e-public services new technologiesDownloads
2008/11/11
This paper is intended to provide an overview of the key issues that emerged from the presentations and discussion of a successful workshop organised by the British Academy of Management (BAM) e-Bus...